Refund policy

RETURN & REFUND POLICY — 3FOOD

Fresh Food, No Compromise

At 3Food, we prepare every meal fresh, with precision and care.
Because our products are perishable, we are unable to accept returns.

Returns

Due to food safety regulations, returns are not accepted once meals have been delivered.

This ensures:

  • Maximum freshness
  • Highest quality standards
  • Safe consumption

Refunds & Replacements

We stand behind our quality.
You may be eligible for a refund or replacement if:

✔ Your order arrives damaged
✔ You receive the wrong items
✔ There is a delivery issue caused by us

How to Request a Refund

To ensure fast resolution:

  1. Contact us within 24 hours of delivery
  2. Include:
    • Your order number
    • Clear photos of the issue
  3. Send to: info@3food.nl

We’ll review and respond promptly.

Non-Refundable Situations

We are unable to offer refunds for:

  • Taste preferences or personal expectations
  • Missed deliveries when no one is available
  • Incorrect address provided by the customer
  • Failure to store meals properly after delivery
  • Late subscription cancellations (less than 24h before billing)

Subscription Orders

3Food operates on a flexible subscription model:

  • Orders renew automatically
  • You can pause or cancel anytime
  • Changes must be made at least 24 hours before delivery

Orders processed after the deadline are non-refundable.

Payment Processing

Refunds (if approved) will be issued via the original payment method, including providers such as:

  • iDEAL
  • Visa
  • Mastercard

⏳ Processing time: typically 3–10 business days

Our Commitment

We are committed to delivering:

  • High-quality meals
  • Reliable service
  • A seamless experience

If something isn’t right, we’ll make it right.

Contact

📩 Email: info@3food.nl
📍 Business: 3Food VOF
📍 Location: Amsterdam, Netherlands